Voice over IP (voip technology & voip internet phone) promises many benefits, but moving the phone service to a voip (voip phone) can expose that service to a number of serious threats. This 10 minute podcast looks at just some of these...

Hosted PBX. The better, simpler, more affordable business phone system.
The biggest problem with installing a traditional business phone system? That closet-full of equipment you’ll need to lease, install and maintain. With Vocalocity PBX, you won’t need any of that equipment. And you’ll get a phone system that’s advanced, reliable, flexible, simple, cost-effective—and ready to go in about 15 minutes. You can be set up with Vocalocity Hosted PBX in minutes. How does Vocalocity Hosted PBX work? Vocalocity Hosted PBX is a total business phone service. It uses VOIP technology—in other words, your phone service is delivered over the internet.More ifno here: http://www.vocalocity.com/hosted-pbx/

Voice over Internet Protocol (VoIP) has reached a new level of maturity in the contact center industry. We can now shift the conversation from “Why should I do VoIP?” to “When and how should I move to VoIP?”
Because VoIP is such a rich, deep and complex topic, defining best practices for planning, implementation and support requires more than one article. Therefore, this article is the first in a series to help those that are on their way to VoIP — or anticipate they soon will be — to prepare for a successful transition that has lasting business value for the company and the center. Start a VoIP Planning Process
VoIP offers many opportunities for delivering business value. While the multisite is the “killer application” for VoIP, single-site environments can also find business value in this new system, including pseudo-multisite configurations for remote agents in satellite offices or homes, and business continuity and multimedia contact center operations.
TAGS: Voice over Internet Protocol (VoIP), Transitioning to VoIP, Vs traditional phone systems, New Technology Evaluation, Customization, Ease of implementation, Integration issues, Scalability, Calculating ROI for application/system, Impact of application.